Tyler Wesson
Housecall Pro | Chat Features
1 Research
As a Product Design intern, I wrote a script to conduct interviews based on criteria and research goals agreed upon by the design team and myself. To recruit more users, I created a survey that also gathered some quantitative data. I ended up being able to get feedback from 3 home service professionals.
Goals:
-
Find frustrations/pain points in chat experience for users
-
Propose new features based on findings from usability interview
Outcome:
After being able to retrieve qualitative data, I recommended features based on collective user pain points. Users wanted to be able to find older conversations and be able to preview images before sending them, so I presented to my product team the features I would pursue building.
Goals:
-
Utilize qualitative data and translate recommended features into wireframes.
-
Implement feedback from Senior Designers and Product Directors.
Considerations:
-
Label “anatomy” of designs to communicate search and preview image features to design and engineering teams.
-
Have User Experience be consistent with other experiences within the software.
Outcome:
Designs approved by Product Manager, moved to building hi-fi prototypes for new features to preview images before sending, pin conversations, and a search bar to find customers and conversations.
2 Wireframing
3 Designing Hi-Fi Mockups
Considerations
-
Develop high-fidelity mockups based on original wireframes to demo search and preview image features (proposed features from research).
-
Utilize assets made by Housecall Pro.
-
Design for both desktop and mobile interfaces.
Final Results:
Product manager approved. Search and Preview Image features effectively communicated to stakeholders and senior product members.