Housecall Pro | Chat Features
As a Product Design intern, I wrote a script to conduct interviews based on criteria and research goals agreed upon by the design team and myself. To recruit more users, I created a survey that also gathered some quantitative data. I ended up being able to get feedback from 3 home service professionals.
Find frustrations/pain points in chat experience for users
Propose new features based on findings from usability interview
After being able to retrieve qualitative data, I recommended features based on collective user pain points. Users wanted to be able to find older conversations and be able to preview images before sending them, so I presented to my product team the features I would pursue building.
Utilize qualitative data and translate recommended features into wireframes.
Implement feedback from Senior Designers and Product Directors.
Label “anatomy” of designs to communicate search and preview image features to design and engineering teams.
Have User Experience be consistent with other experiences within the software.
Designs approved by Product Manager, moved to building hi-fi prototypes for new features to preview images before sending, pin conversations, and a search bar to find customers and conversations.
3 Designing Hi-Fi Mockups
Develop high-fidelity mockups based on original wireframes to demo search and preview image features (proposed features from research).
Utilize assets made by Housecall Pro.
Design for both desktop and mobile interfaces.
Product manager approved. Search and Preview Image features effectively communicated to stakeholders and senior product members.