Tyler Wesson
Housecall Pro | Chat Features
1 Research

As a Product Design intern, I wrote a script to conduct interviews based on criteria and research goals agreed upon by the design team and myself. To recruit more users, I created a survey that also gathered some quantitative data. I ended up being able to get feedback from 3 home service professionals.
Goals:
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Find frustrations/pain points in chat experience for users
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Propose new features based on findings from usability interview
Outcome:
After being able to retrieve qualitative data, I recommended features based on collective user pain points. Users wanted to be able to find older conversations and be able to preview images before sending them, so I presented to my product team the features I would pursue building.
Goals:
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Utilize qualitative data and translate recommended features into wireframes.
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Implement feedback from Senior Designers and Product Directors.
Considerations:
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Label “anatomy” of designs to communicate search and preview image features to design and engineering teams.
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Have User Experience be consistent with other experiences within the software.
Outcome:
Designs approved by Product Manager, moved to building hi-fi prototypes for new features to preview images before sending, pin conversations, and a search bar to find customers and conversations.
2 Wireframing

3 Designing Hi-Fi Mockups


Considerations
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Develop high-fidelity mockups based on original wireframes to demo search and preview image features (proposed features from research).
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Utilize assets made by Housecall Pro.
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Design for both desktop and mobile interfaces.
Final Results:
Product manager approved. Search and Preview Image features effectively communicated to stakeholders and senior product members.